Privacy Policy

This policy explains how Vince AI Ltd (“we”, “us”) collects and processes personal data. We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Company No. 17307271, registered office 128 City Road, London, EC1V 2NX, United Kingdom.

1. Information we collect

• Information you give us: name, email address, telephone number, company name, country, enquiry type, and the content of any message you send through our contact form or by email.
• Technical information: IP address, browser and device type, and pages visited. Analytics data is only collected if you accept analytics cookies.
• Client project data: where you engage us, information necessary to deliver the agreed services, governed by the relevant services agreement.

2. How we use your information

• To respond to enquiries and provide requested information
• To deliver and administer contracted services
• To maintain the security and performance of this website
• To comply with legal, accounting, and regulatory obligations

3. Lawful basis for processing

We rely on consent (contact form submissions and analytics cookies), legitimate interests (operating and securing our website), performance of a contract (delivering services), and legal obligation (statutory record-keeping).

4. Form submissions and third parties

Contact form submissions are delivered to us by a third-party form-processing provider, which acts as a processor on our behalf and transmits the content of your message to our inbox. We do not sell personal data. We otherwise share it only with providers who process data on our behalf under written agreement (hosting, email, and analytics), or where required by law.

5. Analytics and cookies

We use Google Analytics to understand how visitors use this site. Analytics scripts are not loaded unless you accept via our cookie banner, and IP anonymisation is enabled. You can change your choice at any time using the “Manage Cookies” control in the footer. See our Cookie Policy.

6. International transfers

Where a provider processes data outside the UK, we ensure an appropriate safeguard is in place, such as UK adequacy regulations or the International Data Transfer Agreement.

7. Retention

Enquiry correspondence is retained for up to 24 months. Client records are retained for the duration of the engagement plus seven years where required for statutory accounting purposes.

8. Your rights

Under UK GDPR you have the right to access, rectify, erase, restrict, port, and object to the processing of your personal data, and to withdraw consent at any time. To exercise any of these rights, email hello@vinceai.co.uk. We will respond within one month.

9. Complaints

You may lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

10. Security

We apply appropriate technical and organisational measures including encryption in transit, access controls, and least-privilege administration.

11. Contact

Data protection enquiries: hello@vinceai.co.uk, or write to us at 128 City Road, London, EC1V 2NX, United Kingdom.